5-DAY RETURNS
•Items purchased from us are eligible for return/exchange, if returned within 5 days of delivery.

•Exchange/Return is not applicable in case of customized products and Products on SALE.

•Items can only be exchanged with another size of the same product. There is no exchange with another product or colour.

• The process of exchange may take upto 10-15 days to complete.

EXCHANGES
•You will be charged Rs 75 to exchange a single product. 

•Incase you want to exchange/return the combos or more than 1 product, you will be charged Rs 150 as shipping charges.

RETURN

•In case you return the product, you will be charged Rs 100 as courier handling charges. 

•In case the courier comes back to us because of incomplete address given by the customer, he will be charged Rs 100 as shipping charges.

RETURNS/EXCHANGE POLICY
•Customers can raise a return request within 5 days after an order has been delivered by mailing us at connect@sillyapa.com
•Once your return request is verified by our support team reverse pickup will be initiated from our end.
•Exchange is subject to product availability.
•If you have received a defective product, send us images at connect@sillyapa.com and we will get back to you. Once they are verified by our support team the refund/exchange will be provided.
•Any refund will be processed into your bank account or your Sillyapa Wallet.

Note: Refund to your Bank account will take upto 7-10 days. 

Refund to your Sillyapa Wallet will be done within 24 hours. 

•In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed, or soiled.
•If the reverse pick up service to your address Pincode is not available we would ask you to process the Self-Shipping / Self Courier to return us the product.
•We will credit Rs 100 as a self shipping costs Refund into your Sillyapa Wallet which you can use in your future purchase.

SELF SHIP PROCESS
•Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. •You can courier the product(s) to the address mentioned below:

Sillyapa Store, 1st floor, Raghunath Tower, opposite Punjab National Bank, Sukhrali, Sector 17, Gurugram, Haryana 122001

TERMS & CONDITION FOR REFUND
•Any refund will be processed into your bank account or your Sillyapa Wallet.

Note: Refund to your Bank account will take upto 7-10 days. 

Refund to your Sillyapa Wallet will be done within 24 hours. 

•We update our customers via email once we initiate the refund procedure.
•If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
•Defective/ Damaged in transit - Once confirmed by the Customer Care Team the refund will be provided.
•Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund.

REFUND ON PREPAID ORDERS
•We have a 100% refund policy for the product amount.

•Any refund will be processed into your bank account or your Sillyapa Wallet.

Note: Refund to your Bank account will take upto 7-10 days. 

Refund to your Sillyapa Wallet will be done within 24 hours. 

•For prepaid orders, if the order is cancelled once shipped, Rs 100 will be deducted.

REFUND ON COD ORDERS
•COD Handling charges of rupees Rs 50 which you pay is not refundable  

WHEN REFUND IS NOT APPLICABLE
•For products on deeply discounted or on clearance sale.
•If the product returned is soiled, damaged or altered.

WALLET AMOUNT
•Any amount transferred to your wallet or any cashback amount cannot be refunded. You will have to use it to make purchase on our website.