Sillyapa.com provides EASY RETURNS of products within 15 days if you receive the wrong color / size or defective product from our end.
- All goods must be in unused condition with all original tags and packaging intact.
- Customers can return or exchange their order within 15 days after an order has been delivered.
- 15 days would be counted from the date when the product gets delivered to you.
- Returns and Exchanges are only possible if the wrong color/ size or defective product is delivered to you from our end.
- There are no Returns or Exchanges for queries such as clients didn’t like the quality of the product and print as we use the utmost quality for both.
- Extra cash on delivery charges are non- refundable.
- The return is also not done if the client orders the wrong size.In this case, the product can be exchanged with the different size.
- Self-Ship: We request you to self-ship the product to us as we do not have a reverse pick up facility.
- To schedule Returns or Exchanges, please drop us an email to [email protected] with your Order ID along with the images of the issue. Once the quality experts approve the issue, you can ship the product back to us.
- Once you ship the product kindly drop us an email to [email protected] along the shipment details.
- Shipment should be done within 15 days of delivery.
- We will arrange the refund or exchange as soon as the product reaches us.
- We may refuse returns where it’s obvious that the item has been worn, washed or stained.
- You can cancel your orders only before the product has been shipped. For cancellation, send an email along with your Order Id to [email protected] from your registered email address within 24 hours of placing the order. Our Customer Service Executives will contact you for confirmation of the cancellation request. Once the cancellation request has been made from your end, it will take us a maximum of 1-2 business days to cancel your order.
- After confirmation of the cancellation request, Your entire order amount will be refunded to the bank account from which you had made the order within 4 to 7 days depends on the policy of your Bank.
- Since we do not have a Reverse Pickup facility yet, we will Provide you a coupon worth Rs 100 for the shipping charges borne by you. The coupon can be used the next time you make a purchase and it will be valid for 1 year.